If you can’t find the answer you’re looking for send us an email via the our contact page.

Can my child do a trial class?

Unfortunately, due to the structure of our term courses, which have students working on a project periodically over consecutive weeks, we are unable to offer single trial classes. However, we recommend our School Holiday Program for junior and young artists who may want to have a go at art classes before committing to a full term, as these activities run with similar teachers and classroom structures as the term.

Can I start with a late enrolment?

We have several entry points at which students can enrol after the commencement of term. The dates of these entry points will be dependent upon project turnover and may vary from term to term. If you are interested in late enrolment, please contact us to discuss what dates are available. Adjusted class rates are available for those who enrol late.

My child is slightly out of the age bracket I’d like to enrol them in. Can I do so anyway?

Our age ranges are specified to ensure that our teachers can deliver suitable classes to students that challenge them without being too difficult. Younger students may struggle to keep up with or understand older classes, while older students may find younger age groups simpler and less engaging. Largely, we recommend that all students be of school age, and for parents to assess how well their child may cope with the challenges of being in a different age group. If you have any concerns or wish to consult us as to which age group may be appropriate, please feel welcome to contact us.

The class I’d like is full to enrol in is full. What do I do?

We are unfortunately unable to go over our class capacities, as they are tailored to the studio spaces in which the classes take place. While we do keep waiting lists for our school holiday programs, notified cancellations are very rare. Most classes, once sold out, remain that way.

What is your refund policy?

We are unable to offer refunds for classes. However, should unforeseen complications impact your capacity for future attendance, please contact us to make arrangements for class credits or transfers. Refunds or class credits will be provided if class cancellations are enacted by the studio.

Can I swap my booking to a different class/activity?

If you have made a booking error or need to amend/change your enrolment, please call or email us to make arrangements for a switch. We will be able to allocate the funds to your new booking and reconcile any outstanding values.

My child cannot attend a class/missed a class. Can I make up lost time?

We offer limited ‘make up’ classes for courses that run in different time slots. All make up classes must be arranged with the studio prior to attending an alternate day to ensure teachers can prepare for extra students. Please contact us to arrange a suitable equivalent class.

What does my child need to bring to term class?

All materials are provided for our term classes. There are no designate food breaks, so no snacks are necessary, however students are welcome to bring water bottles. Art classes are often messy, and though we provide aprons to wear, we highly recommend students wear clothes they can safely get dirty.

What does my child need to bring to a school holiday program?

All materials are provided for our school holiday programs. Please provide water and food for your child for a ten-minute snack break per class, as well as lunch IF they are staying throughout the entire day. Please note, our studio has a strict no nuts policy. Students staying for lunch may also like to bring a book to read or other quiet activity. Art classes are often messy, and though we provide aprons to wear, we highly recommend students wear clothes they can safely get dirty.

Can I stay during my child’s class?

Unfortunately, we cannot have parents or guardians in the studio space during class, as this can be distracting to other students and create crowding issues. However, if you have major concerns or extenuating circumstances, please feel welcome to contact us to discuss what arrangements we may be able to make.